SOUTHLAKE, Texas and HOUSTON, Texas – October 10, 2019 – Insight Equity Holdings LLC (“Insight Equity”), a private equity firm with 17 years of experience investing in middle-market industrial companies, is pleased to announce the acquisition of CSAT Solutions Holdings, LLC (“CSAT”). CSAT is a fully integrated electronic and digital device repair partner for global original equipment manufacturers (“OEMs”) helping with in-warranty and out-of-warranty repairs, inventory management, and forward / reverse logistics. CSAT supports numerous OEMs in North America with its unique all-in-one (“AiO”) repair model. Established in 1987, CSAT has been a valuable, long-term partner for its customer base and is well-positioned to realize future growth opportunities.
Dick Van Deventer, CEO of CSAT, brings more than 35 years of management experience to CSAT. Dick added, “CSAT is poised to enter the next stage of its growth lifecycle, and its substantial North America market position, impressive customer satisfaction marks, and high-quality service solutions support that outlook. Our team is excited to partner with Insight Equity and looks forward to finding new and creative solutions to fulfill the needs of our customers. With the financial support and operational expertise of Insight Equity, CSAT’s best days should be yet to come.”
“CSAT’s commitment to customer service, quality control, and operational excellence has created a market leading company in a growing industry,” remarked Warren Bonham, Partner and Chief Operating Officer at Insight Equity. “Insight Equity is eager to partner with the management team to continue to grow CSAT’s service solutions while simultaneously investing capital to add key customer accounts and repair capacity in the Company’s core market. In addition, we see multiple attractive expansion opportunities into adjacent markets with products that utilize similar electronics where CSAT’s technical solutions would be a valuable service offering.”
“CSAT’s market leading position enables the Company to differentiate its value / service offering in the marketplace and provides numerous avenues that have attractive growth potential,” added Jeff Parent, Vice President at Insight Equity. “We are excited to continue and improve upon CSAT’s strong and deeply integrated customer relationships to offer an unparalleled experience for the end-consumer as a value-added partner for CSAT’s OEM customer base.”
Founded in 1987 by Paul McCutcheon, CSAT’s current President, and headquartered in Houston, TX, CSAT is an AiO computer depot repair center, providing in-and out-of-warranty whole-unit and component repairs, as well as inventory management and forward / reverse logistics services, to its blue-chip customer base of OEMs.
Insight Equity makes control investments in strategically viable, middle-market manufacturing and distribution businesses across a wide range of industries. Leveraging its collaborative value creation model, Insight Equity facilitates operating enhancements, efficiency improvements, and growth. The firm specializes in partnering with companies in complex or challenging situations, including corporate divestitures, management buyouts, growth opportunities, going-private transactions, restructurings, and transitions from family ownership. Insight Equity is headquartered near the Dallas / Ft. Worth International Airport in Southlake, Texas. The firm also has an office in New York City.